Collection Agency Information

The City of Los Angeles is committed to utilizing all available resources to increase the collection of monies legally owed to the City. The City makes several attempts to collect in-house before the delinquent accounts are referred to collection agencies.

The City has entered into contracts with six outside collection agencies to help improve the collection of delinquent accounts. City Departments, including the Office of Finance, refer delinquent accounts $5,000 or less directly to the collection agencies. Samples of the types of accounts that are referred include business taxes, excessive false alarm charges, charges for illegal sign postings, permit fees, DUI emergency response cost recovery, damages to City property, etc.

City Departments also refer delinquent accounts over $5,000 to the Citywide Collection Unit, where accounts are worked in-house and select accounts and judgments are referred to the collection agencies.

The following are the six collection agencies currently under contract that were selected by the City of Los Angeles through the competitive Request for Proposal (RFP) process:

 

AllianceOne Receivables Management, Inc. 

General Inquiries & Specific Issues (complaints, account inquiries, supervisor)

 

(818) 226-6000

 

compliance@allianceoneinc.com

 

Caine & Weiner Company Inc.

General Inquiries

 

(818) 226-6000

 

ca@caine-weiner.com

Specific Issues (complaints, account inquiries, supervisor)

 

(818) 251-1780

 

Clay.Small@Caine-Weiner.com

 

Municipal Services Bureau

General Inquiries

 

(800) 866-9436 or (800) 616-0166

 

www.msbselfserve.com

Specific Issues (complaints, account inquiries, supervisor)

 

(800) 568-7004

 

www.muniserv.com

 

Harris and Harris, Ltd.

General Inquiries

 

(855) 326-7913

 

government@harriscollect.com 

Specific Issues (complaints, account inquiries, supervisor)

 

(312) 423-7569

 

fwalker@harriscollect.com

 

Pioneer Credit Recovery, Inc.

General Inquiries

 

(888) 295 -7845

 

PCR_LA@pioneer-credit.com

 

Transworld Systems, Inc., an EGS Company

General Inquiries

 

(800) 331-8019

 

http://tsico.com/contact-us/

Specific Issues (complaints, account inquiries, supervisor)

 

(800) 331-8019

 

All of the above agencies provide both primary and secondary collection services, except Pioneer Credit Recovery. Delinquent accounts are initially placed by the City with the agencies for primary collection services for a period of nine months. If an account remains uncollected after the nine month period, it is then reassigned by the City to another agency for secondary collection services.