Contact Us

PURSUANT TO CITY OF LOS ANGELES ORDINANCE  NO. 187219, BEGINNING MONDAY, NOVEMBER 8, 2021, PROOF OF COVID-19 VACCINATION OR PROOF OF NEGATIVE COVID-19 TEST (CONDUCTED WITHIN THE LAST 72 HOURS) WILL BE REQUIRED TO ENTER CITY BUILDINGS.

Other Services

Email

Finance.CustomerService@lacity.org

Fax

(213) 978-1548
Attn: Special Desk Unit

US Mail

Office of Finance Special Desk Unit
200 North Spring Street, Room 101
Los Angeles, CA 90012

Phone

Customer Service Center:
(844) 663-4411

HOURS:
Monday - Friday : 9:00 a.m. to 3:00 p.m.,
 

Tip to Save Time
Tip to Save Time

Update us on any changes to your business by e-mailing a completed and signed Taxpayer Information Form

Tip to Save Money
Tip to Save Money

Renew your BTRC online to avoid long lines and ensure you don't owe extra money for filing late.

When requesting assistance, please prepare to provide your:

Image result for check mark icon  Legal Name 

Image result for check mark icon  Account number

Image result for check mark icon  Social Security Number (SSN) or Federal Employer Identification Number (FEIN)

Image result for check mark icon  Business Address (No PO Box)

Image result for check mark icon  Brief description of your request

 

Appointments

QLess Icon
Qless Virtual Appointment

Video Appointments for Public Counter/Citas En Ventanilla por Video

Click here to be added to the video public counter appointment
Oprima aqui para ser agregado a las citas en ventanilla por video

 

AN EMAIL IS REQUIRED TO REGISTER

SE REQUIERE UN CORREO ELECTRONICO PARA REGISTRARSE

 

In person Appointment

City Hall In-Person Appointments/City Hall Citas en Persona

Click here to be added to the public counter appointment
Oprima aqui para ser agregado a las citas de la oficina de City Hall 

LC
This appointment portal is for Non-Cannabis transactions ONLY. For Cannabis related payment appointments, email your request to finance.csd.appt@lacity.org. Cannabis appointments set through this portal will not be allowed entry.
 


STATE AND LOCAL HEALTH GUIDANCE OBSERVED

Qless Appointment

Van Nuys In-Person Appointments/Van Nuys Citas en Persona

Click here to be added to the public counter appointment
Oprima aqui para ser agregado a las citas de la oficina de Van Nuys 

To serve you promptly, appointments are now required


STATE AND LOCAL HEALTH GUIDANCE OBSERVED

Locations (UPDATED - November 28, 2022)

City Hall - Open by Appointment Only, CLOSED on Fridays

200 N. Spring St. Room 101

Monday - Tuesday 8 AM - 4:00 PM

Wednesday            9 AM - 11:30 am

Thursday                8 AM - 11:30 am

Friday                      CLOSED 

**City Hall Public Counter will be closed from 11:30 a.m. - 12:30 p.m. Mon-Tue**

(Note: Use Main Street Entrance)

Van Nuys Civic Center - Open by Appointment Only, CLOSED on Fridays

6262 Van Nuys Blvd., Suite 110

Monday - Tuesday 8 AM - 4:00 PM

Wednesday            9 AM - 11:30 am

Thursday                8 AM - 11:30 am

Friday                      CLOSED 

**Van Nuys Public Counter will be closed from 11:30 a.m. - 12:30 p.m. daily. Mon-Tue**

West Los Angeles - Temporarily CLOSED to the Public until a reopening date is announced for in-person services

1828 Sawtelle Blvd., Room 102

**Please note that office locations do not have phone operators.